Shipping policy

Shipping & Delivery Policy

Last Updated: June 05, 2026

This Shipping & Delivery Policy forms part of our Terms and Conditions and should be read alongside our other policies.

By placing an order with Aqua-Cats, you agree to the terms outlined below.

 

Shipping Options

We offer both free and paid shipping options depending on the product and promotion available at the time of purchase.

 

Free Shipping

Free shipping is available on selected products, bundles, and promotional offers.

 

Standard & Expedited Shipping

Shipping rates are calculated at checkout and may vary depending on the destination, order value, and shipping method selected.

Where available, expedited shipping options will be displayed during checkout.

 

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Please note that processing times may be extended during holidays, promotional periods, or periods of high order volume.

In some cases, products may be shipped directly from our fulfillment partners or third-party suppliers.

 

Estimated Delivery Times

Estimated delivery times after dispatch are as follows:

 

Country

Estimated Delivery Time

United States

7–9 Business Days

Australia

7–9 Business Days

Canada

7–9 Business Days

New Zealand

7–9 Business Days

United Kingdom

7–9 Business Days

 

Please note that delivery times are estimates only and are not guaranteed.

Delays caused by customs processing, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our control may affect delivery times.

 

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 72 hours for tracking information to update after shipment.

 

International Shipping

We currently ship to:

  • United States
  • United Kingdom
  • Australia
  • New Zealand
  • Canada

If your country is not listed at checkout, we may not currently offer shipping to your location.

 

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Customers are responsible for complying with all local laws and regulations regarding imported goods.

 

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at info@aqua-cats.com and we will be happy to assist you.

If tracking indicates that a package has been delivered but you cannot locate it, please first contact your local carrier, postal service, household members, or neighbors before reaching out to us.

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.